Managed Services (MS)
Our professional approach ensures seamless and methodical service transition with clear governance and communication throughout the process.
Planning & Verification
Impact analysis, risk management, and contingency planning to ensure smooth transitions.
Design & Development
Stakeholder engagement, knowledge transfer, and phased implementation approach.
Managed Services (MS) Transition
Stabilization
After-care support, operation stabilization, and post-transition reviews.
Testing & Go-Live
Service readiness tests and checkpoint reviews for successful deployment.
Identifying potential issues before they impact users, minimizing downtime.
Proactive Monitoring
End-user troubleshooting and resolution for a positive experience.
Help Desk Support
Managed Services (MS) Operations
Swift resolution of disruptions within service level agreements.
Incident Management
Updates, patches, and support to ensure smooth operations.
Application Management
Efficient handling of planned tasks like CDR processing and bill run execution.