Project Reference
Detailed case study highlighting our successful implementation and measurable outcomes
Project Reference: Test Quality Assurance for Major Telecom in Malaysia
Challenges
Our client, a leading telecommunications provider in Malaysia, faced several key challenges in their testing process. These included limited user availability for testing, inadequate test coverage, communication gaps between teams, difficulties in defect management, and resource constraints that impacted User Acceptance Testing (UAT).
Our Solution
To address these issues, we implemented a comprehensive test management approach. This included structuring the entire test lifecycle, establishing clear planning and coordination procedures, and introducing effective test design methodologies. We also applied test automation where beneficial to improve efficiency and consistency in test execution and documentation.
Benefits
As a result, the project saw significant improvements in quality assurance. Our high-skilled QA professionals were matched precisely to the client’s needs, and flexible resourcing ensured timelines were met without compromising quality. Ultimately, the solution led to enhanced test coverage, improved product quality, and a more streamlined QA process.
Project Reference: L3 Support for Major Telecom in Pakistan
Challenges
A major telecommunications provider in Pakistan was experiencing several operational challenges. These included critical technical skill gaps in their Convergent Billing System (CBS) operations, inefficient defect tracking and resolution processes, and severe resource constraints that impacted service delivery. Additionally, limitations in knowledge management and documentation, along with operational bottlenecks, were affecting overall system performance.
Our Solution
To address these issues, we delivered comprehensive Level 3 technical support with deep CBS expertise. Our solution included the implementation of 24/7 proactive system monitoring protocols, the development of structured documentation, and the creation of regular performance reporting mechanisms to ensure continuous system health and visibility.
Benefits
To address these issues, we delivered comprehensive Level 3 technical support with deep CBS expertise. Our solution included the implementation of 24/7 proactive system monitoring protocols, the development of structured documentation, and the creation of regular performance reporting mechanisms to ensure continuous system health and visibility.
Project Reference: L3 Support for Major Telecom in Malaysia
Challenges
A leading telecom provider in Malaysia was facing mounting challenges tied to their legacy Convergent Billing System (CBS). These included persistent performance issues, escalating operational costs, a shortage of specialized technical expertise, inconsistent service quality, and prolonged issue resolution times.
Our Solution
To address these challenges, we deployed a team of dedicated CBS specialists and implemented proactive system monitoring protocols. We introduced standardized operational procedures, developed comprehensive documentation, and outlined a performance optimization roadmap to guide long-term improvements.
Benefits
The results were significant. The client achieved a 30% reduction in both system incidents and operational costs. System stability and service delivery quality improved notably, while issue resolution times accelerated. Additionally, our structured approach enhanced knowledge management, ensuring smoother operations moving forward.
Project Reference: BSS Solution Delivery for National Telco in Malaysia
Challenges
A national telecommunications provider in Malaysia was grappling with legacy systems that hindered operational efficiency, fragmented data across multiple platforms, limited in-house technical expertise, and organizational resistance to change. To successfully navigate a large-scale transformation, the company needed a trusted technology partner to guide the journey.
Our Solution
We delivered a comprehensive Business Support System (BSS) solution, starting with the design and implementation of a digital transformation strategy. This included system modernization efforts, the development of a robust data integration framework, and a tailored change management program aligned with the client’s organizational culture. The transformation was supported through a strategic partnership with a leading technology provider.
Benefits
As a result, the client achieved a 40% increase in operational efficiency through streamlined workflows and automation of key processes. Centralized data management on a unified platform enabled real-time analytics and reporting. Targeted training programs also enhanced employee capabilities and technical competencies across the organization, paving the way for sustained operational excellence.
Project Reference: Business Model Consultancy for New Telecom Ventures
Challenges
A group of new telecom ventures faced several barriers as they prepared to enter the market. These included a limited understanding of industry entry requirements and capital needs, uncertainty around the most viable business model and revenue streams, and the complexity of regulatory licensing for new operators. Additionally, they encountered challenges in selecting the right technologies for competitive positioning and in building a strong ecosystem of strategic partners and vendors.
Our Solution
To support their launch, we delivered an end-to-end consultancy solution. This included a comprehensive market analysis and a telecom startup feasibility study, followed by the design of a tailored business model with a phased implementation approach. We also developed a regulatory compliance roadmap and licensing acquisition strategy, crafted a technology architecture blueprint aligned with the planned service portfolio, and prepared an investor-ready business plan with detailed financial projections and ROI analysis.
Benefits
The outcome was a strong foundation for success. Our approach enabled a 40% faster time-to-market through a proven telecom launch methodology and reduced initial capital expenditure by 25% through strategic technology choices. With expert regulatory guidance, the client secured licensing approvals on the first attempt. The venture is now positioned on a scalable, future-proof operational framework, ready to grow with evolving market demands.